Embedding user-centricity for excellence in HealthTech
Comprehensive user research, data and analysis program that empowers you to unlock the full potential of your health technology
Continuous improvement in health technology
Quality Management in HealthTech – 360 Service Evaluation
Embedding user-centricity at the heart of your health technology products, service delivery, and business strategy is essential for success.
The evid.health Quality Management in HealthTech research program provides health technology businesses with specialised expertise and a complete managed process designed to deliver comprehensive in-market surveillance, real-world user experience (UX) evaluation, and service quality measurement.
How we help
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Gain valuable insights into the performance and reception of your health technology in real-world settings. Our research enables you to monitor and understand how your solution is being used, identify emerging trends, and stay ahead of the competition.
We provide you with data-driven insights and actionable recommendations based on our in-depth evaluation and analysis.
Measure and assess the quality of your health technology services, optimise processes, and enhance the overall service experience for your users.
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- Comprehensive in-market surveillance
- Data collection & analysis
- User experience & journey evaluation
- Service quality measurements
- Content analysis
- Digital inclusion studies
- Impact & value reporting
- User success stories
Continuous quality improvement
Our quality management tools & services enable health technology businesses to continually monitor, evaluate, and improve the quality of their digital health solutions.
Human-centred design
Put human-centred design principles at the forefront of digital health solutions. By involving users in the evaluation process, businesses can gather valuable feedback and iterate on their designs to meet user needs and preferences.
Comprehensive in-market surveillance
Gain valuable insights into the performance and reception of your health technology in real-world settings. Our research program enables you to monitor and understand how your solution is being used, identify opportunities to improve, and stay ahead of the competition.
User experience evaluation
We go beyond traditional user feedback by conducting rigorous UX evaluations. Our experts assess the usability, intuitiveness, and overall user experience of your health technology, identifying areas for improvement and ensuring a seamless and satisfying user journey.
Service quality measurement
Delivering high-quality services is paramount in the healthcare industry. Our research program helps you assess and measure the quality of your health technology services, enabling you to identify gaps, optimise processes, and enhance the overall service experience for your users.
Performance evaluation
We assess key performance indicators (KPIs) to measure and evaluate the performance of your health technology. This evaluation covers aspects such as reliability, efficiency, and user satisfaction, providing a holistic view of your solution’s performance.
Who we help
Our managed quality research program enables health technology businesses to continually monitor, evaluate, and improve the quality of their digital health solutions
Health IT solutions
Our Quality Management in HealthTech services help businesses ensure compliance with applicable regulations, certifications, and industry standards. By implementing user-centric quality management practices aligned with regulatory requirements, businesses can mitigate risks, build trust, and operate with confidence.
Health app developers
By monitoring key performance indicators (KPIs), analysing user feedback, and conducting comprehensive evaluations, businesses gain valuable information for informed decision making. This data-driven approach supports strategic planning, resource allocation, and continuous improvement efforts.
Digital healthcare
We help our digital healthcare clients to achieve enhanced customer satisfaction. By optimising the quality of digital health solutions, businesses can enhance user experiences, increase customer satisfaction, and foster long-term loyalty.
Digital therapeutics & diagnostics
We provide you with data-driven insights and actionable recommendations based on our in-depth evaluation and analysis. These insights empower you to make informed decisions, prioritise improvements, and drive meaningful change within your health technology solution.
Telehealth & virtual care
Continually monitor, evaluate, and improve the quality of your virtual care services. By implementing our robust quality management processes, our clients can identify areas for enhancement, optimise service delivery, and consistently deliver high-quality experiences to users and healthcare professionals.
Choose 360 service evaluation for user experience excellence
Our expertise, data-driven insights, and commitment to excellence position us as a trusted partner in helping you to achieving success in the digital health industry.
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