Health Technology User Intelligence
User experience research that evaluates the real-world performance + value + impact of health technologies
Research for continuous evaluation
Trusted by leading health technology businesses
evid.health is a leading provider of independent research and analysis to benchmark and monitor quality, user experience, and performance in digital health.
Essential user research programs for fast-growing healthcare technology businesses
evid.health data helps deliver exceptional Health Technology, Telehealth and Digital Healthcare Experiences
Quality benchmarks
In-market KPIs
User data
Real-world performance benchmarking & KPIs
Our Benchmarking, User Research, and Virtual Engagement research services are designed to develop data-rich views of health technologies based on real-world user insight & analytics.
Virtual studies
Managed user panels
Peer-review
User-centric insight & engagement
We provide best-in-class independent research programs designed to deliver continuous, in-market, evaluation of digital health technologies and services.
Evidence generation
Compliance
Safeguarding
User research as a service
Custom research projects to monitor quality and performance; assess usability; compliance & regulatory reporting; understand user needs; and identify areas for improvement.
Independent research & compliance programs
Embed user-centric optimisation at the heart of your solution
Evidence that supports the value proposition has become one of the most important elements of product & service development in the health technology sector.
Data on performance, user experience, impact & value is key for regulation, procurement, and reimbursement.
- KPIs & benchmarking
- User experience research
- Value & impact
- Engage & improve
- In-market surveillance
- Independent safeguarding
Monitor & Optimise
Collect key metrics and peer review across Patient | HCP | User experience journeys
Engage & Improve
Translate user-generated data into real-world insight & evaluation
Supercharge HealthTech Delivery
User research that validates the effectiveness of health technologies
In-market Surveillance
DTAC – User data
ISO compliance
Evidence generation
HealthTech assessment
Independent validation
Continuous quality assurance
Innovative research that delivers results
Evid.health provides insight solutions for today’s modern, agile health technology enterprise.
Quality Benchmarking
Service Evaluation
Market Surveillance
Reporting + Compliance
External & Peer Review
Virtual Research Panels
User Research Studies
Stakeholder Engagement
External Safeguarding
Our research programs
HealthTech Performance Benchmarking Program
Our HealthTech benchmarking services use an extensive range of key performance indicators (KPIs) at various stages of the patient/user experience to evaluate service performance against a broad range of quality measures.
- Benchmarking
- Performance KPIs
- In-market surveillance
- Regulatory data
- Strategic intelligence
- Value & impact monitoring
Managed quality assurance program
Quality in HealthTech
Our Quality in HealthTech research program provides health technology businesses with specialised expertise alongside a complete managed process that embeds user/patient centricity at the heart of your solution. The result is comprehensive in-market surveillance, UX and service quality measurement.
- Virtual research panels
- Inclusion & accessibility
- Content analysis
- Service audits
- Impact & value reports
- User voice stories
Experiential insights
Health Technology Peer Review
Go beyond conventional reviews and transform user experience feedback into a precise set of qualitative and quantitative metrics that supercharge the data supporting your solution.
- HCP/Patient peer review
- User satisfaction
- User reported outcomes
- KPI generation
- User motivations
- Survey, chat & video feedback
Flexible approach to user research
User Research-as-a-Service
Our flexible, custom research programs are designed to support fast-growing health technology companies.
- Virtual user research
- Regulatory data
- Advisory boards
- Longitudinal studies
- Case studies
- Deployment evaluation
Delivering safe virtual health services
Safeguarding Virtual Health Technology
We understand the importance of providing a safe environment for users of digital health services. Our independent safeguarding process helps address user’s safety concerns, complaints, and safeguarding issues.
- Safeguarding process
- Report safety concerns
- Independent service
- Support your users
Elevating standards in virtual care
Virtual Health Service Evaluations
Our experienced mystery patients provide an impartial and objective evaluation of your virtual care services. Test the quality and effectiveness of your service.
- Service quality
- Accessibility
- Experience & flow
- Communication
- Technical reliability
- Dignity & respect
Flexible research | Predictable costs
Insight + news
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Using KPIs to Evaluate Health Technology Impact
Health technologies have the potential to enhance patient care, streamline operations, and improve overall healthcare outcomes. However, understanding the impact of these technologies is essential in order to maximise the potential benefit to healthcare providers. Evaluating this impact is a complex process at the heart of which is a need for accurate, real-world data. The …
Read more about Using KPIs to Evaluate Health Technology Impact
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Harnessing Real-World Evidence: The Key to Unlocking the Full Potential of Digital Health
The world of healthcare is undergoing a profound transformation, largely driven by the integration of digital technology into every facet of patient care. From wearable devices that monitor vital signs to telehealth platforms that connect patients with providers, digital health is revolutionising healthcare delivery. However, to fully harness the potential of these innovations, it is …
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5 Key Considerations when Measuring the Impact of Health Technologies
In today’s rapidly advancing world of healthcare, the integration of technology has become a pivotal force in improving patient outcomes, streamlining processes, and enhancing the overall quality of care. From electronic health records to telemedicine and wearable devices, innovations are transforming the way healthcare is delivered. However, to fully realise the potential of these health …
Read more about 5 Key Considerations when Measuring the Impact of Health Technologies
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NICE Launches Updated Evidence Standards Framework for Digital Health Technologies
NICE has published an updated version of its evidence standards framework for digital health technologies that sets out the evidence requirements for different types of solutions. The standards have been developed collaboratively by NICE, NHS England, NHS Digital, MedCity, Public Health England and Digital health London. They set out evidence standards for both the clinical …
Read more about NICE Launches Updated Evidence Standards Framework for Digital Health Technologies
Ready to supercharge your user research?
Whether you’re a start-up looking to measure the effectiveness of your product launch, or an established player looking to stay ahead of the curve, we have the expertise and resources to help.
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